1. A £200 booking fee is required to hold and book your wedding date. This will be subtracted from your final wedding bill. If for any reason you decide to cancel your wedding, this booking fee is non-refundable.

2.  The flowers will be ordered 7 days prior to the wedding, any changes or requests need to be made before then to not incur any additional fees.

3.  There may occasions when particular varieties of flowers may be unavailable. All fresh flowers and foliage are subject to availability and the Floral Cheyne reserve the right to use a similar flower to accommodate the arrangement.

4. The final invoice for your wedding flowers will be issued to you after your order has been confirmed. The final payment must be paid in full 7 days before the wedding. The Floral Cheyne reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.

5. Once delivered any queries regarding the condition or quantities of items must be raised within 1 hour of delivery, directly with The Floral Cheyne.

6. Items hired or borrowed from The Floral Cheyne shall at all times remain the property of The Floral Cheyne . You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of The Floral Cheyne. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by The Floral Cheyne will be variable and agreed prior to your wedding day, along with details for return/collection.

7. Cancellation Charges

    •    Any cancellations made within 90 days of the booked event: No booking fee refundable.

    •    Any cancellations made within 60 days of the booked event: No booking fee refundable and administration charge will be applicable of £50.00.

    •    Any cancellations made within 30 days of the booked event: No booking fee refundable and 50% of the final balance will be required.

    •    Any cancellations within 14 days of the booked event: No booking fee and full balance will be required.